Hours of operation
Our normal hours of operation of 9 AM - 5 PM EST, Monday through Friday.

How long does it take to get what you order?
For every order, there are generally two things that contribute to how fast your merchandise will arrive at its destination.

1. Look on each product's description page for its Estimated Business Days Before Shipment. This reflects "standard" production time. Please note that this is an estimated date, and not a guaranteed shipping date. (If you need your order to ship more quickly, we are happy to assist you! Simply call us at 1-800-235-1810 or 216-481-0755 to speak to our customer service team.)

2. Once your order is shipped from the factory, the time it takes to arrive is determined by the method of shipment and the destination. Orders shipped via UPS ground or common carrier (truck) generally arrive within 1 to 7 business days after they leave the factory. Special services, such as 2nd day air next day air arrive more quickly.If you have additional questions regarding your order, please don't hesitate to contact us.

Tracking your orders
If you need to find out the status of your order, please contact our customer service department at service@crowdcontroldepot.com, or call 1-800-235-1810.

Shipping charges
Our prices for Lawrence products are F.O.B. Bay Shore, N.Y. USA. Freight is always additional, and will be added to your order at the time of invoice. Credit card orders will receive an e-mail confirmation with the order total including shipping. Net-30 accounts will see the freight amount on their mailed invoice.

We always ship via the most economical method available to us, unless you specify otherwise. We receive significant discounts from our shipping partners, and we pass along that savings to you!

If you would like to know the freight cost prior to placing an order, please contact our customer service department.

International shipments
Yes! We ship to foreign destinations often.

Payment options
Established customers with good credit may apply for Net 30 terms. All other customers must pay by VISA or Mastercard. Please speak with our customer service department to review your options.

Warranty
The majority of our TensaBarrier Posts and Classic Posts are covered by the Lawrence exclusive Lifetime Limited Warranty, an industry first. To read the terms of our warranty, click here. (PDF document)

All other items are covered by a standard 1 year limited warranty.

Returns
Prior to returning any merchandise, you must contact our customer service department to receive a Return Authorization Number (RA#). Orders returned without an RA# may experience delays in processing.

If you have not received the correct product in perfect condition, we will be happy to arrange for a replacement order to be shipped to you at our expense. Lawrence will also arrange to have a carrier pickup your merchandise at our expense.

If you would like to return merchandise for any other reason, a restocking charge of 28% may apply to any items returned within 30 days. Items returned after 30 days may be subject to a 40% restocking charge, and are accepted at our discretion. If items are not returned in resalable condition, the cost to refurbish will be deducted from the credit.

IMPORTANT: When returning products, be sure to send them back pre-paid, insured, and save your shipper's tracking numbers. Without your tracking numbers, it will be difficult to prove that your return arrived at our factory.

What to do if your shipment arrives damaged
Before signing for any delivery, be sure to inspect the packages for any sign of damage. If the boxes appear to have been damaged in transit, be sure to note this on the delivery receipt before signing for the delivery. Then, contact Crowd Control Depot's customer service department so that we can arrange to replace your damaged merchandise and schedule the shipper to inspect the damaged packages.

If damage is concealed, contact our customer service department immediately upon discovery of the damage.